8: Set, Manage and Exceed Expectations to get hired and help clients succeed (James Kaikis, Sales Engineer Manager – Showpad)


As a career changer, there is a natural level of risk associated with an employer taking you on for a role. In fact, the fear of making a mistake with a “risky” higher can be a common roadblock to getting into a new field.

Great – now that that’s out in the open you can use this to your advantage. Why? Because you can make sure you’re taking steps to proactively mitigate that risk for an employer.

James Kaikis shares several examples of how to set, manage, and exceed expectations for both employers and clients through his incredible career journey. You’ll want to listen to this several times to capture all of the actionable lessons he provides!

Listen now to learn how to:

  • Manage expectations effectively, especially for the purposes of job interviews and exceptional client sales & service
  • Demonstrate the value you’ll bring to the team from your first interview by doing what few others are willing to do
  • Articulate the way sales engineers can fit into organizations and their role within tech organizations (including the
    difference between sales and sales engineering and what tandem selling looks like in practice)

TL;DL (Too long; Didn’t Listen): 3 Actionable Takeaways

  • Play with the cards that you are dealt with by approaching each situation in the moment and making the best out of the experience
  • Exceed the expectations of interviewers by doing/bringing/demonstrating your research and willingness to go above and beyond from the outset (in this case, you’re showcasing the type of person you are rather than specific skills)
  • Manage expectations with clients by not taking things at face value, ensuring that you’re aligned with the company and client, and not being afraid to say “no” to make room for alternative solutions that meet the needs of all involved

But wait there’s more! Share your #1 takeaway with today’s featured Empjoyee and other Empjoyees in the Empjoyment community!

From Insight to Action

“If you want to be, do” – John Lee Dumas

James shared a powerful example of what it takes to exceed expectations for potential employers, through research and going above and beyond from the outset. Each role and company will differ and we want you to get comfortable with how you reduce the risk of hiring you through demonstrable action.

Your Joyney: Share one example of a) how you personally set yourself apart for other candidates in a job search b) what you’ll do at your next interview to stand out from the crowd or c) what someone else has done that made you feel the candidate was exceptional within the Empjoyment Community.


Additional Resources to Accelerate your Growth

Getting to Know Today’s Featured Empjoyee: James Kaikis!

James Kaikis currently manages a Sales Engineering team for a tech company in San Francisco, USA.

Prior to his current company Showpad, James worked at Revinate (a hospitality start up) and Hyatt Hotel Corporation prior to that.

James has worked in roles that focus on Customer Experience across a number of industries (Tech, Hospitality, Athletics, & Operations).

Spread the Joy to Help Others Experience Empjoyment

Kudos to you for taking another step towards experiencing enjoyment through employment through today’s episode.

If you find this podcast helpful, we would greatly appreciate if you took a minute or two to leave an honest review and rating for the podcast in iTunes. They’re extremely helpful when it comes to helping new Empjoyees know that this is a podcast that really has their interest at heart. Plus, we read each and every one personally!

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